Troubleshooting
- My external display is blank or says “No HDMI signal from your device” when connected to the Meeting HQ
- Whiteboard Capture did not start up after enabling it
- My Whiteboard Owl is not enhancing properly
- Whiteboard Capture is not capturing new whiteboard content
- Whiteboard Enhance was still toggled On in the Meeting owl App after I toggled Whiteboard Owl Off
- I am imprinted into my Whiteboard when using Whiteboard Enhance
- My Meeting Owl Pro reboots, or disconnects and hoots mid-meeting
- Presenter Enhance does not stay enabled after pressing the Options button on my Meeting Owl Pro
- I can’t join a meeting in my video conferencing platform on my Meeting HQ
- The Meeting HQ’s Quick Start calendar is showing the wrong meetings
- "No Resources Found" or I don’t see my Room listed during Meeting HQ Setup
- My Meeting HQ's screen is frozen or unresponsive
- Remote participants are hearing crackling
- I’m hearing static, crackling, or robotic audio through the Owl’s speaker
- When should I adjust audio settings in the Meeting Owl app?
- My Secondary Owl’s video shows colored stripes or color distortion when using Owl Connect
- Audio is dropping out for remote participants
- The Meeting Owl Pro is going into half duplex
- Video does not switch from Primary to Secondary Owl while using Owl Connect
- There is a lag in Meeting Owl's Speaker Spotlight performance