Troubleshooting

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• I only see video from one Owl while using Pro Connect
• I only see video from one Owl when recording or streaming using Pro Connect
• My Owl's Video is Glitching
• My Pro Connect Pair is disconnecting and reconnecting throughout my meeting
• The Meeting Owl Logo shows one faded Owl when using Pro Connect
• I don’t hear any audio coming from one of the Owl’s speakers while using Pro Connect
• There is a perceived change in volume between Owl’s primary and secondary speakers while using Pro Connect
• The Meeting Owl Logo shows only one Owl icon when using Pro Connect
• How do I check what type of Wi-Fi network my organization uses?
• I’m hearing static or crackling through the Owl’s speaker
• I don’t see my Meeting Owl Pro on the Pro Connect page of the Meeting Owl App
• The Owl Labs loading screen takes a long time to clear
• My Owl's Video is Mirrored
• My Meeting Owl Pro's 360° Panoramic Strip Disappeared
• My Owl is Auto Reconnecting to the wrong Owl while using Pro Connect
• The video on my Secondary Owl shows a black screen while using Pro Connect
• My Owl's video does not focus on the active participant
• Video does not start up, goes blank, or freezes during my meeting
• My Meeting Owl Pro's Speakers are out of sync or there is an echo between the Primary and Secondary Owls while using Pro Connect
• Remote participant’s audio is muffled

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