Troubleshooting
- My Owl's eyes are continuously flashing without a hoot
- “Error starting activation” pop-up during Meeting HQ activation
- I don’t see my Owl in the Nearby Owls screen of the app on my iOS device
- I don’t see my Owl in the Nearby Owls screen of the app on my Android device
- I can’t select the Owl in my video conferencing platform
- My meetings are not populating on the Meeting HQ's Quick Start calendar
- “Need Admin Approval” after logging into my Office 365 account during Meeting HQ setup
- My Meeting HQ's keyboard is very large
- The date or time is incorrect on my Meeting HQ
- I received Error code 500 when trying to update my Owl’s software
- My Owl’s software won’t update
- Testing your Owl’s microphone on your computer
- My Whiteboard Owl’s video has a yellow tint when using Whiteboard Enhance
- My Whiteboard Owl’s video is blurry
- My Whiteboard Owl’s video is dark, dull, or washed out
- Whiteboard Capture images look compressed, cropped, or have the incorrect aspect ratio
- My Owl’s video shows a white screen while using Owl Connect
- My Owl's video does not focus on the active participant
- There is a lag in Meeting Owl's Speaker Spotlight performance
- My Owl’s video is erratically zooming in and out