How to use Mobile Refresh to update your Owl's software without putting it on Wi-Fi

This article applies to the  Meeting Owl ProMeeting Owl, and Whiteboard Owl

Use Mobile Refresh to update your Meeting Owl software without the need to put your Owl onto your Wi-Fi network. By downloading new Owl software to your iOS device, you can then have your Owl generate its own Wi-Fi hotspot in order to transfer the software directly from your phone to your Owl, eliminated the need for a connection from the Owl to your network.

Mobile Refresh is temporarily disabled in Japan. We apologize for any inconvenience this may cause.

Mobile Refresh is available on:

  • Meeting Owl Pro: all versions
    • If your Meeting Owl Pro’s software is below version, update your Meeting Owl iOS app to version 2.9.2(3) in the app store to use Mobile Refresh.
  • Meeting Owl: versions and above
  • Whiteboard Owl: all versions
    • Update your Meeting Owl iOS app to version 2.9.2(3) in the app store to use Mobile Refresh.

If your Meeting Owl's software is not above, you will need to use a mobile hotspot to update, or to take your Owls to your home network for this one-time update:

Meeting Owl iOS app (v.2.2.0+)

Mobile Refresh is not available on the Meeting Owl Android app.

Follow the steps below to update your Owl's software.

  1. Open your app and select the Help Desk icon ( help_desk.png ) on the top right of your screen
  2. Select the Info icon ( info_icon.png ).
  3. Select Mobile Refresh.
  4. You may be asked to register. You’ll only need to do this once for the life of the app. Enter your email address and open your email on your mobile device. Follow the magic link back to the Meeting Owl app.
  5. After logging in with the link inside your email, follow the on-screen prompts, or follow the steps below to update.
  6. Select which type of Owl you would like to update with Mobile Refresh. Meeting Owl MO_small.png, or Meeting Owl Pro MOP_small.png.
  7. Select Proceed to download the file.
  8. Choose Select a Nearby Owl to update your Owl.
  9. Select the bar at the top that reads Software Update Available, tap here to update.
  10. Select Join Owl’s Wi-Fi Network.
  11. Select Transfer Update.
  12. Select Restart and Update Owl.

You can continue selecting the other Owls in your Nearby list that need updates after your first update is complete.

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