How to update your Owl’s software

This article applies to the Meeting Owl Pro, Meeting Owl, and Whiteboard Owl

The Owl will automatically send software updates to Owls that are on Wi-Fi and plugged into power overnight. 

If you are on Meeting Owl Pro software version 1.6.0.18 or below, you will be required to update first to 1.7.0.40 before you can update to 1.8.0.29. This will happen automatically to Meeting Owl Pros connected to Wi-Fi and plugged into power overnight, but if you request the update via the app, you will need to update twice.

To update your Owl’s software immediately, follow the steps below for update method of choice:

Mobile App

To update your Owl's software immediately using the Meeting Owl app, follow the steps below.

Android:

  1. Download or open the Meeting Owl app.
  2. Check to see if you are on the latest version of Owl software to see if you need a software update.
    1. Meeting Owl software release notes
    2. Meeting Owl Pro software release notes
    3. Whiteboard Owl software release notes
  3. Plug in your Owl’s power adapter and wait until Owl’s eyes stop pulsing and you hear a hoot.
  4. Ensure you are connected to Wi-Fi in order to receive the software update:
    1. Open the app and select your Owl from the Nearby Owls list.
    2. Select About your Owl.
    3. Ensure Wi-Fi is connected and Internet is available.
  1. From the About your Owl page in the app, scroll to the bottom and select Check for Updates. 
  2. When prompted, select OK. This update will take about 15 minutes to one hour. You will be able to use your Owl once the update is complete and your Owl has rebooted.
  3. Owl will reboot when the update is complete. Owls eyes will pulse, and when it is ready to use, the eyes will stop pulsing and you will hear a special hoot.

iOS:

  1. Download or open the Meeting Owl app.
  2. Plug in your Owl’s power adapter and wait until Owl’s eyes stop pulsing and you hear a hoot.
  3. Ensure you are connected to Wi-Fi in order to receive the software update:
    1. Open the app and select your Owl from the Nearby Owls list.
    2. Select About your Owl.
    3. Ensure your Wi-Fi network is listed next to Wi-Fi, and Internet is available.
  1. From the About your Owl page in the app, scroll to the Version.
  2. If you see Software Update Available!, select it to begin your update. Otherwise, you are all set! No update is available.
  3. You will see a progress bar letting you know the status of your update. This update will take about 15 minutes to one hour. You will be able to use your Owl once the update is complete and your Owl has rebooted.
  4. Owl will reboot when the update is complete. Owls eyes will pulse, and when it is ready to use, the eyes will stop pulsing and you will hear a special hoot.

Desktop App

To update your Meeting Owl Pro's software immediately using the Meeting Owl app for desktop, follow the steps below.

  1. Download or open the Meeting Owl app.
  2. Plug in your Owl’s power adapter and wait until Owl’s eyes stop pulsing and you hear a hoot.
  3. Plug the Owl's USB cable into the computer.
  4. If the Meeting Owl App for desktop says “Owl update available”, click on the banner. Otherwise, you are all set! No update is available.
  5. Ensure you are connected to Wi-Fi in order to receive the software update:
    1. Open the mobile app and select your Owl from the Nearby Owls list.
    2. Select About your Owl.
    3. Ensure your Wi-Fi network is listed next to Wi-Fi, and Internet is available.
  1. Select Update Now to update your Owl’s software. This update will take about 15 minutes to one hour. You will be able to use your Owl once the update is complete and your Owl has rebooted.
  2. You will see a progress bar letting you know the status of your update.
  3. Owl will reboot when the update is complete. Owl’s eyes will pulse, and when it is ready to use, the eyes will stop pulsing and you will hear a special hoot.

The Nest

To update your Meeting Owl Pro's software immediately using the Nest, follow the steps below.

  1. Login to the Nest.
  2. On the Devices page, check to see if your Owl needs a software update. This will be indicated by the Alert symbol (⚠) in the Software Version column.
    1. If you do not see the Alert symbol (⚠) next to your Owl’s software version, you are all set! No update is available.
  3. Plug in your Owl’s power adapter and wait until Owl’s eyes stop pulsing and you hear a hoot.
  4. Ensure you are connected to Wi-Fi in order to receive the software update:
    1. In the Status column, your Owl should show a status of “IoT”, meaning that it is currently online.
      1. If not, connect your Owl to Wi-Fi.
  5. In the Actions column, select (), then select Update Software Version from the dropdown. This update will take about 15 minutes to one hour. You will be able to use your Owl once the update is complete and your Owl has rebooted.
  6. Owl will reboot when the update is complete. Owl’s eyes will pulse, and when it is ready to use, the eyes will stop pulsing and you will hear a special hoot.

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