What to consider when shipping your Owl Internationally
This article applies to the Meeting Owl Pro and Meeting Owl
We are currently certified to ship the Meeting Owl Pro direct from our website to the US and CA, UK, and through Amazon US. Amazon DE, Amazon FR, Amazon IT, Amazon ES, Amazon UK, Amazon NL as well as through our Authorized Reseller Partners, which can ship to the rest of Europe.
The Meeting Owl Pro is available for sale in Japan through our partner Source Next.
The Meeting Owl ships direct from our website to the US, CA or UK. The Meeting Owl is also available on Amazon on Amazon DE, Amazon FR, Amazon IT, Amazon ES, Amazon UK, Amazon NL, and Amazon US, as well as through our Authorized Reseller Partners, which can ship to the rest of Europe.
We are working on expanding to additional countries in 2020. You can sign up to be notified when we begin shipping to your country.
If you aren’t located in one of the locations above, many customers have had success shipping the Owl to one of our supported locations and then forwarding on to its final destination. The Meeting Owl is rated for 110 - 240V so it will work around the globe.
We cannot assist in forwarding to unsupported locations, including any associated paperwork (SED forms, commercial invoices, etc.).
Before you decide to ship your Owl internationally, please consider the following:
- Our support team is available Monday through Friday, 8 am to 8 pm Eastern Standard Time. We will respond as quickly as possible during those hours, but if you’re in a different time zone, there may be a delay in our responses.
- We only offer support in English. We have used Google translate to work with other languages, but things may get lost in translation. Here is more information.
- Returns must go through the channel you purchased from, and follow the associated channel’s return policy. You are responsible for all shipping and associated costs for returns. If you ordered direct from Owl Labs then Owls must be shipped back to either the US or UK warehouse.
- Owl Labs is currently only able to ship the Meeting Owl and Meeting Owl Pro to the US, Canada, and UK and EU. Therefore, should it be determined that your Owl needs to be replaced, the replacement Owl would need to be shipped to one of these locations. Pre-paid shipping labels for the original Owl to be sent back to our US or UK warehouse can only be created from one of these designated shipping locations.